Case Study
Bishop Lifting
One collections process across 45 branches, and 35% less overdue cash
Bishop Lifting used Stuut to unify and automate its collections across 45 branches, reducing overdue receivables by 35%, improving DSO by two days, and unlocking millions in working capital within seven months.
Proven Results That Matter
35%
Reduction in overdue receivables
$3M
Working capital benefit
50%
More accounts per employee
45 Branches, 5,000 Accounts, No Shared Playbook
After rapidly expanding through acquisitions, Bishop Lifting, a leading crane and rigging equipment provider with 45 branches across the US and Canada, turned its focus to consolidating financial systems.
With staff handling up to 1,000 invoices daily across 5,000 active accounts, collections processes were often unoptimized due to the sheer volume and lack of a systematic approach. Extended DSO and inconsistent customer experiences across locations underscored the need for a unified solution. Bishop Lifting sought a tool that could standardize processes across all branches while efficiently automating high-volume operations.
Live in Six Weeks, $3M in Working Capital Unlocked
Within just six weeks, Stuut went live, immediately automating invoice delivery within an hour of creation. The agent now handles 91% of outbound communications and respond to customer inquiries in under two minutes. Over seven months, the system reduced overdue receivables by 35% and a two-day improvement in Days Sales Outstanding (DSO), unlocking $3M in working capital benefits while enabling the team to manage 50% more accounts per employee.
"Within the first 5 weeks after go-live, Stuut allowed us to redeploy about 60% of the headcount cost associated with the invoice-to-collections process. Additionally, the 40% remaining are driving favorable working capital trends compared to the pre-Stuut configuration. In fact, invoices aged over 60 days reduced by over 40% in the first 90 days."
Jeff Martini CFO @ Bishop Lifting
Bishop Lifting at a glance
Industry
Manufacturing
Footprint
45 branches, US & Canada
Active accounts
5,000
Invoice volume
Up to 1,000 per day
Time to live
6 weeks
Reporting period
7 months
The challenge
- Rapid growth by acquisition left 45 branches collecting their own way
- Up to 1,000 invoices a day across 5,000 active accounts
- Extended DSO and inconsistent customer experience across locations
What Stuut does
- One standardized collections process across every branch
- 91% outbound communications cutomated
- 2 minute response window to customer inquiries
The results
- 35% reduction in overdue receivables
- 2-day DSO improvement
- $3M working capital benefit
- 50% more accounts handled per employee
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